Terms and Conditions

These are the standard terms of Client Business of The Melody and all work undertaken by TME (The Melody Event) shall be on these terms unless specifically varied in writing and agreed to by both parties prior to the event. 1. Event Booking Details 1.1 All bookings will be regarded as provisional until a signed copy of these Terms & Conditions has been received from the client, along with a non-refundable deposit for the required services (as set out in Clause 2.4 below), and only if accepted by TME (The Melody Event) will the booking be confirmed. TME (The Melody Event) is not under any obligation to continue holding provisional bookings beyond the given option date (usually 10 working days from the time of booking), if these have not been received. For the purposes of this Agreement “working days” shall mean Monday to Friday inclusive.

2. Price & Payment All prices quoted by TME (The Melody Event) may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of TME (The Melody Event). Any query arising from an invoice must be notified to TME (The Melody Event) in writing by the Client within 10 working days of the date of the invoice receipt. Failure to comply will render the full invoice payable on the due date. It is strictly the responsibility of the representative of the Client confirming the booking to inform all relevant parties of the payment terms, as set out by TME (The Melody Event). Balance Due – the balance of the total fee shall be payable 14 working days prior to the event date. Additional Expenses – any additional expenses or fees resulting from any changes made by the Client, that have not been quoted in the agreed proposal but subsequently incurred by TME (The Melody Event), will be invoiced separately after the event. Payment will be due within 5 working days of presentation, any queries thereon raised within 3 working days of presentation and payment shall be made in accordance with Clause 2.9. TME (The Melody Event) will agree any additional expenses or fees with the client prior to these being incurred. Late Bookings – Should a booking be made within 20 working days of the event date, payment in full will be required to secure the event. Methods of Payment: Bank transfer/Cash/Cheque The Client must inform TME (The Melody Event) in writing (preferably by email) of any bank transfers

3. Cancellation 3.1 This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial use of the facilities for the event or (c) reduces the duration of the event as a result of which the contracted value is reduced. 3.2 Should an event be cancelled, the following cancellation charges will apply and extend to the total charge which includes: any required accommodation, function room hire, equipment, pre-booked food and beverage charges. In addition, the client will settle any third-party charges incurred by TME (The Melody Event) on behalf of the client. 3.4 TME (The Melody Event) reserves the right to cancel the client’s booking if there has been a change of more than 40% of the client’s original contract. Written notification will be sent to the client.

4. Liability On some events, the activities that the Clients will undertake may be inherently dangerous although all guests are fully supervised throughout. As such neither TME (The Melody Event) or its employees or agents shall be liable for any damage, loss, delay or expenses caused to the client, its employees, agents, licensees or invitees or any other persons attending the event except insofar as it results from the negligence of TME (The Melody Event) or breach of contract. Privacy Policy The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions: Cookies mean small files stored on a users computer or device. The Data Protection Policy employed by TME (The Melody Event)has been developed as an extension of our commitment to combine the finest quality services with the highest level of integrity in dealing with our clients, suppliers, associates and staff. This policy has been updated to be in line with Government standards in our on-going commitment to protecting the privacy and security of your personal information. Our Data Protection Policy recognises two kinds of personal data that deserve different levels of protection: Personally-Identifiable Information includes, for example, e-mail addresses, billing information, employment status and ‘click stream’ data that tracks visitor activity on a Web site or online service. A subset of that category, Special Data, deserves additional safeguards. Special Data includes, by way of example, Clients’ confidential data, Sexual Orientation, Bank Account, Income Tax and National Insurance numbers, Biometrics, Race, Religion etc. If your relationship with us includes providing TME (The Melody Event) with Special Data, we will protect that information with extra care. We will not distribute Special Data outside of TME (The Melody Event), if you so request, and will give you the chance to opt out of sharing this information within our own organisation. TME (The Melody Event) collects Personally-Identifiable Information and Special Data only when there is a legitimate business need to do so. Notice: We will inform you about why we are collecting Personally-Identifiable Information and how we intend to use it. We need to collect and store your name, address, and other basic Personally-Identifiable Information, for example, to provide you with the service you requested, as well as for billing purposes. Our legal basis to use your personal information We need your information primarily to allow us to perform our contract with you and to enable us to comply with legal obligations such as to pay GST. In some cases we may use your personal information to pursue legitimate interests of our own (the efficient and effective operation of the business) or those of third parties, provided your interests and fundamental rights do not override those interests.

Purposes we use your information for: To correspond with you with a view to providing a service; to arrange to attend at your property to quote or undertake works, to take monies for payment from you; to arrange invoices; to pay GST, for the purposes of an after sales service etc. If you fail to provide personal information The provision of information by you is a contractual requirement. If you fail to provide certain information when requested, we may not be able to perform the contract for services for you. Your rights in connection with personal information

Under certain circumstances, by law you have the right to: • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. • Right to withdraw consent (Opt Out) In any circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Cookies We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website. Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. We hold the following information about you within our EMS system; Email address Name Company Name I.P address Subscription time & date The Events Company Ltd will not sell personal data in any form, including mailing lists. All its data are for internal use only:

TME (The Melody Event) will continue to oversee implementation of and compliance with our Policy and will adapt the Policy to reflect changes in technology and the expectations of everyone we deal with. To ensure that we are following our stated Policy, we also conduct periodic and random audits of our Web sites and other systems.

TME (The Melody Event) Data Protection Policy has been developed out of respect for the privacy preferences and choices of our candidates, suppliers customers, associates and staff. We have established procedures to ensure that every reasonable effort is made to address your concerns.